In August 2026, under the full supervision of Chongqing Customs and with the support of the Comprehensive Bonded Zone, a batch of overseas minimally invasive surgical equipment arrived in Chongqing after crossing the ocean. The equipment successfully completed the full-cycle maintenance operations—including professional inspection, repair, and calibration—at the Chongqing Lianglu Guoyuangang Comprehensive Bonded Zone, before being re-exported and delivered to overseas customers.
This marked the first batch of bonded repair goods processed since Xishan Medical obtained its bonded repair qualification for medical devices, and the first-ever medical device bonded repair business to be settled in a comprehensive bonded zone in Southwest China. It signifies that Xishan Medical’s service system has taken a major step toward global reach, entering a new phase of development.
Breaking Through: From Costly Overseas Dispatches to Global Return-and-Maintenance Services
With more than 1,300 valid patents in China and overseas markets, Xishan Medical has developed a comprehensive portfolio of advanced medical technologies, including surgical power systems, surgical energy systems, and endoscopic systems. Its products are serving healthcare professionals in more than 40 countries and regions across Latin America, Europe, Southeast Asia, and other global markets.
As the company’s international presence continues to expand, the challenges of overseas service support have continued to increase. Previously, when equipment failures occurred in overseas markets, Xishan Medical mainly relied on dispatching engineers abroad with spare parts for on-site maintenance or directly replacing equipment for customers. These approaches not only resulted in high service costs but also made it difficult to achieve timely responses and fully meet the expectations of global customers.
With the implementation of the medical device bonded maintenance program, this situation has been fundamentally transformed. Xishan Medical has successfully established a global service chain featuring global response, Chongqing-based maintenance, and cross-border delivery.
Through this innovative service model, malfunctioning equipment from different regions around the world can be efficiently returned to Chongqing Comprehensive Bonded Zone, where professional maintenance engineers carry out inspection, repair, and maintenance operations using genuine parts and standardized procedures. This model ensures more consistent repair quality, enhances service standardization, and helps reduce total maintenance costs by 20%, while significantly improving the efficiency and reliability of global after-sales support.
Building a Global Service and Maintenance Center: From Product Export to Global Service Excellence
The successful implementation of the bonded maintenance program represents not only a major enhancement of Xishan Medical’s service capabilities but also an important milestone in the company’s global development strategy.
“Moving forward, Xishan Medical will leverage the advantages of the Comprehensive Bonded Zone to establish a Global Service and Maintenance Center, further expand its service capabilities, strengthen its international service network, and continuously improve support for overseas customers.”
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This initiative represents a strategic evolution from medical device product sales toward full-life cycle service solutions. As overseas sales continue to grow, maintenance services are expected to become a new growth driver within Xishan Medical’s global service ecosystem. By improving service response efficiency, reducing maintenance costs, and enhancing customer experience, the company will continue to strengthen its competitiveness and brand influence in global markets.
From a single medical device traveling thousands of miles back to Chongqing for maintenance to the establishment of a global service network — Xishan Medical is demonstrating that Chinese medical devices can not only reach global markets but also provide reliable, high-quality services to healthcare professionals and patients around the world.
Empowering surgeons with advanced technologies and supporting better patient outcomes, Xishan Medical continues to deliver trusted healthcare solutions throughout the entire life cycle of medical devices.